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AurionAI

Notifications

3 min readBy Emmanuel Yazbeck

Who sees this: the bell Notifications in the top bar — profiles AI Voice, Helpdesk and AI Voice + Helpdesk. Roles: all roles. Notifications about conversations, tasks and the knowledge base appear only with the Helpdesk and AI Voice + Helpdesk profiles.

Notifications tell you when something needs your attention, for example a conversation or a task. They appear in the bell in the top bar. Some of them can also reach you by email.

Prerequisites

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Read your notifications

  1. In the top bar, look at the bell. A red badge shows the number of unread notifications. Above 99, it shows 99+.
  2. Select the bell. The list Notifications opens. The newest notifications are at the top. Unread notifications have a colored background and a blue dot.
  3. Select a notification. AurionAI marks it as read and opens the page it is about, for example the conversation or the task.
  4. If you have unread notifications, you can mark them all as read: select Mark all as read. The button appears only while something is unread.

The bell in the top bar with its list of notifications open

When you scroll to the bottom of the list, older notifications load.

Choose which notifications you get

  1. In the top bar, select your name or picture, then select Profile & Settings.
  2. Open the Notifications tab.
  3. In Email & In-App Notifications, find the event. Events are grouped in Conversations & Tasks and Billing & Plan.
  4. The two columns of switches have icons instead of names. The legend above the table explains them: the bell icon is In-App and the envelope icon is Email. Turn a switch on or off. Each change is saved at once.

All events are on until you turn them off. You cannot turn off the email of an event marked Transactional: its email column shows Always on instead of a switch. For a Conversations & Tasks event, this means that you always get the email when the event concerns you. The Billing & Plan events appear for every role, but their emails go only to the Owner and Admin roles.

Get fewer emails

The Digest Mode card on the same tab has two options:

  • Digest: turn on Enable digest emails for non-urgent notifications and choose how often you get the digest. Non-urgent notifications then arrive together in one email.
  • Quiet hours: turn on Hold notifications during quiet hours and enter a start and an end time. Emails about conversations and tasks wait until the quiet hours end. The bell still shows new notifications.

Select Save to keep these settings. The times use the time zone shown on the card.

Result

Your bell shows the notifications that you chose, and you get emails only for the events that you left on.

If something goes wrong

  • The bell is missing. The page may still be loading. Reload the page. If the bell is still missing, ask your administrator.
  • You get no notifications about conversations. Your organization uses the AI Voice profile, which has no inbox. Or the event is turned off on the Notifications tab.
  • A notification does not open a page. Some notifications lead to pages that your role cannot open. The notification is still marked as read.
  • The Notifications tab shows no events. No notification events are configured for your organization yet. Ask your administrator.

Still stuck? Submit a request or .