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AurionAI

Tasks AI

3 min readBy Emmanuel Yazbeck

Tasks AI adds AI help to the tasks that agents create from conversations. On the Tasks AI page you switch all Tasks AI features off at once, or one feature at a time.

Availability: Helpdesk and AI Voice + Helpdesk profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role. Other users see Access Denied.
  • Your organization uses the Helpdesk or the AI Voice + Helpdesk profile.

Open the page

  1. In the sidebar, select Configuration.
  2. Open the AI category.
  3. Select Tasks AI.

The page shows the title Tasks AI Kill Switches, the Active on: line and seven switches.

The Tasks AI page with the master switch and six feature switches.

What each switch does

All switches are on by default. The first switch is the master switch:

  • Enable all Task AI features: Master switch. Turn off to disable every Tasks AI feature below at once.

The six feature switches:

  • AI description drafting: Lets agents auto-generate a task description from the conversation context.
  • AI due-date suggestion: Suggests a realistic due date based on task urgency and history.
  • KB article suggestions: Surfaces related knowledge base articles to help close the task faster.
  • At-risk detection: Flags tasks likely to miss their due date so they can be unblocked early.
  • Status nudge notifications: Sends a daily reminder comment on long-stale in-progress tasks.
  • AI completion drafting: Drafts a completion summary when an agent marks the task done.

A feature runs only when its own switch and the master switch are on. Features that work on a task from a conversation also follow the Tasks AI row on the AI Coverage page for the channel of that conversation. Read AI coverage.

Switch features on or off

  1. Turn the switches on or off. When the master switch is off, you cannot change the six feature switches.
  2. Select Save.

AurionAI shows Settings saved. AurionAI saves only the switches that you changed. A switch that another administrator changed at the same time keeps their value.

Review the results

The Tasks AI row on the AI Coverage page shows how many of the six switches are on. Tasks AI has no threshold to tune.

Switch off safely

  • To stop one feature, turn off its switch and save. The other features keep running.
  • To stop all Tasks AI features, turn off Enable all Task AI features and save. The six switches keep their values. When you turn the master switch on again, the same features run.

Text that the AI already wrote in tasks stays.

Result

AurionAI reads the switches each time a Tasks AI feature is about to run. Your change applies to the next use.

If something goes wrong

  • Failed to save settings Try again. If the error stays, reload the page.
  • The feature switches are grey. The master switch is off. Turn it on first.
  • A feature does not run for tasks from one channel. Check the Tasks AI row on the AI Coverage page.

Still stuck? Submit a request or .