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AurionAI

Mobile app branding

3 min readBy Emmanuel Yazbeck

The people your organization supports can use the AurionAI mobile app to reach you. On the Mobile Branding page you set the name, the texts, the colors and the logo that the app shows for your organization.

Availability: all profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role. Other users see Access Denied.
  • Optional: your logo at a public https:// address.
  • Your brand colors as hex codes, for example #6366F1.

Open the mobile branding page

  1. In the sidebar, select Configuration.
  2. Open the Integrations category.
  3. Select Mobile Branding.

The page has the Mobile Branding form and a Live Preview card. The preview shows the splash screen and the main button of the home screen.

The Mobile Branding page with the form and the live preview.

Write the app texts

Three fields have a tab for each language: App Name, Display Title and Call Button Label.

  1. In App Name, keep the English tab selected and enter the name of your support service. Shown on the mobile splash screen during launch. Up to 60 characters.
  2. In Display Title, enter the title. Header label on the home screen. Up to 80 characters.
  3. In Call Button Label, enter the text of the main button. Primary CTA on the home screen. Up to 60 characters.
  4. Optional: select the tab of another language in a field and enter the translation.
  5. Select Save.

The app shows the text of the device language. When a language has no text, it shows the English text. English (EN) text is required for every field — other locales fall back to English when a translation is missing.

  1. In Splash Background Color, pick a color or type its hex code.
  2. In Primary Color, pick a color or type its hex code. Used for the call button and other primary actions.
  3. Under Status Bar Style, select Light or Dark. Match the splash background — light icons on dark backgrounds, dark icons on light backgrounds.
  4. In Logo URL, enter the https:// address of your logo.
  5. Select Save.

Colors must be hex codes with 3 or 6 digits, for example #36F or #3366FF.

Result

The page shows Mobile branding saved. The app loads the new branding when it next asks for it. A device that loaded the branding before can show the old branding for up to one hour.

If something goes wrong

  • Save is inactive. You have not changed anything yet, or you changed a text and its English tab is empty. Enter the English text.
  • Failed to save mobile branding The message below names the cause. A color must be a 3- or 6-digit hex code. The logo address must start with https://.
  • Failed to load mobile branding settings. Reload the page.

Still stuck? Submit a request or .