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AurionAI

Call recording

3 min readBy Emmanuel Yazbeck

On the Recording page you turn call recording on or off, set how long AurionAI keeps the recordings, and write the consent text for callers.

Availability: AI Voice and AI Voice + Helpdesk profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role.
  • Your organization uses the AI Voice or the AI Voice + Helpdesk profile. In the Helpdesk profile, the page is not available.
  • Check the recording and consent rules that apply to your organization and your callers.

Turn call recording on or off

  1. In the sidebar, select Configuration.
  2. Open the AI Voice category.
  3. Select Recording.
  4. Turn Enable Call Recording on or off.
  5. Select Save Settings.

This switch applies to all calls of your organization. When recording is off, the retention and consent fields are hidden.

The Recording page with the recording switch, the retention period and the consent text.

Set the retention period

  1. Check that Enable Call Recording is on.
  2. In Retention Period (days), type a number of days from 1 to 3650.
  3. Select Save Settings.

Once a day, AurionAI deletes the recordings that are older than this period. The call itself stays in the call history without its recording. AurionAI's standard period is 90 days. The template of your organization can set another value. The page shows the period that applies to you.

The Privacy & retention page of the tenant settings has retention windows for messages, transcripts and attachments, not for recordings. Only this page controls how long recordings are kept. Read Data export and deletion (privacy).

Write the consent text

The consent text tells callers that the call is recorded. You can write it in several languages.

  1. Check that Enable Call Recording is on.
  2. Under Consent Announcement, select the tab of a language.
  3. Type the text for that language.
  4. Repeat steps 2 and 3 for each language you need.
  5. Select Save Settings.

The agent speaks the consent text at the start of a recorded call, before the greeting. It uses the text of your default language. If that language has no text, it uses the English text.

Check the storage use

The Storage Usage card shows Recordings, Total Size, Total Duration and Last Recording for your organization.

Result

The message Recording settings saved appears. The change applies to calls that start after you save. A call that is already in progress keeps the settings it started with. In rare cases a new call can still use the old settings for up to one minute after you save.

If something goes wrong

  • Retention period must be between 1 and 3650 days Type a whole number from 1 to 3650.
  • Failed to save recording settings The page goes back to the saved values. Make the change again and save.
  • Failed to load recording settings. Please try again. Reload the page.
  • A call has no recording. Recording was off when the call started, or the recording is older than the retention period. If AurionAI cannot read your recording settings at the start of a call, it does not record that call.
  • Callers do not hear the consent text. The call was not recorded, or the consent text is empty for your default language and for English.

Still stuck? Submit a request or .