Find answers in the Help Center

Who this is for: anyone who reads help articles on an organization's Help Center. Employees use their company's IT Help Center. Customers use the Help Center of the company they buy from. Your organization writes the articles and chooses how its Help Center looks.

You do not need to sign in to search and read articles.

Prerequisites

• The address of your organization's Help Center. If you do not know it, ask your IT department, or look on the company's website.

Search for an answer

1. Open the Help Center. The home page shows a search box at the top. On other pages, the search box is in the top bar. On a phone, select the magnifying glass to open it.
2. Type a few words about your question, for example "VPN" or "reset password".
3. While you type, suggestions appear under the box. Select a suggestion to open that article. You can also move through the suggestions with the arrow keys and press Enter.
4. To see all results, press Enter or select Search.
5. Open an article from the results. Each result shows the article title, its collection and a short extract.

Above the results, the Help Center can also show a short AI-written answer in a box titled AI summary, with links to the articles that it used. Check the linked articles before you act on the summary. If the summary cannot be created, the box says so, and the results below still work.

If there are more results than fit on the page, select Load more results at the bottom of the list.

Browse the articles

You can also find an article without searching:

• On the home page, select a topic in the Browse by topic section, or an article in the Popular articles list.
• Use the Collections list at the side of the page. It shows every collection, and the collections inside it.
• Select a tag under an article title to see all articles with that tag.

Your organization can change the layout of the home page. Some sections may be missing or appear in another order.

Read an article

• The path at the top of the article shows where it is. Select a part of the path to go back to that collection, or to the home page.
• Long articles show a On this page. On a computer it is next to the article. On a phone, select it to open it. Select a heading to jump to that part of the article.
• Under the article, Related Articles lists other articles about the same subject.

To change the language of the Help Center, use the language menu at the top of the page. If an article is not available in your language, a note at the top of the article says so, and the article is shown in another language.

Tell us if the article helped

Under each article, answer the question Did this article help?:

1. Select Yes or No.
2. The Help Center shows Thanks for your feedback!.

You can answer once for each article in the same browser. If you select No, the Help Center can offer a way to contact support, usually a short message form. Read Send a message without an account.

Result

You found an article that answers your question, or you know where to ask for more help.

If something goes wrong

• The search shows No results found. Use fewer or other words, or the name of the program or device. The results page then lists the categories and, if your organization offers it, a form to contact support. Read Send a message without an account.
• The page says that the article is not available in your language. The article was not translated yet. Read it in the language shown, or choose another language at the top of the page.
• You cannot find the answer. Submit a request, if your organization offers the request form. Read Submit a request in the Help Center. Otherwise, read Ways to get help.

Related articles

• Sign in to the Help Center
• Submit a request in the Help Center
• Ways to get help