Switch organization or sign out of the mobile app
Who this is for: employees of organizations that use AurionAI for IT support. Customers use the phone, the web chat or the Help Center.
The Settings screen shows who you are signed in as and which organization you use. From there you can change the app's language, turn notifications on or off, see your past calls, switch to another organization or sign out.
Prerequisites
- You are signed in to the app. Read Sign in to the mobile app.
Open the settings
- Select Settings at the bottom of the screen.
- Check your name, your email address and, under Organization, the code of the organization that you use.
[Screenshot to come: The settings screen of the mobile app with the profile, organization, language and sign-out options]
Change the language
Under Language, select your language. The app changes at once and remembers your choice.
Turn notifications on or off
Under Notifications, turn Push notifications on or off. Read Get notified about your tickets.
Switch organization
Use this when you work for more than one organization that uses the app.
- Select Switch organization.
- The app warns you that it signs you out. Select Switch, or Cancel to stay.
- The app goes back to the first screen. Find your other organization and sign in: read Sign in to the mobile app.
Sign out
- Select Sign out.
- Confirm with Sign out, or select Cancel to stay signed in.
The app shows the sign-in screen of the same organization. Sign out when you give your phone to someone else or stop using the app.
Result
You use the app in your language, with the organization that you chose, or you are signed out.
If something goes wrong
- The organization shown is not yours. Use Switch organization and choose the right one.
- You lost your phone. Contact your IT team so that they can block access to your account.
- You cannot sign in again after you sign out. Read the "If something goes wrong" section of Sign in to the mobile app.
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