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AurionAI

Speak your language

2 min readBy Emmanuel Yazbeck

The assistant can talk with you in several languages. Your organization chooses the language of the greeting and the languages that the assistant can switch to.

Prerequisites

Your organization turned on the language that you want to use. The assistant can work in English, French, Dutch, German, Spanish, Italian, Polish, Swedish, Danish and Finnish. Your organization may turn on only some of them.

This works the same on IT support lines and on customer service lines.

Use your language

  1. Listen to the greeting. It is in your organization's main language.
  2. Answer in your own language. Speak a full sentence, not one word. The assistant recognizes the language and continues in it.
  3. If the assistant does not switch, ask it directly, in your own language, for example:
    • "Can you speak English?"
    • "Switch to French, please."
  4. To keep the same language for the rest of the call, say so, for example "Let's stay in English" or "Continue in English". Unless your organization turned this off, the assistant then keeps that language until the end of the call.

Result

The assistant talks with you in your language. It also uses your language when it reads ticket information to you. It uses your language for help articles when your organization has turned on translation of its help articles. Otherwise an article can be read in the language it was written in.

If something goes wrong

  • The assistant switched language by mistake. For example, you said the name of an English application in a French sentence. Ask it to go back to your language and to stay in it.
  • The assistant stays in the greeting language. Your organization may not have turned on your language. Continue in a language that the assistant speaks, or ask for a person. Read Talk to a person.
  • The assistant understands your words badly. Speak a little more slowly, and spell names and email addresses letter by letter.

Still stuck? Submit a request or .