Plans and limits

Your plan decides how much of AurionAI your organization can use. It also decides which advanced features are available. This article explains the plans and the limits that the product applies. For prices, see the AurionAI pricing page.

The plans

The plans that you can choose depend on your product profile.

• AI Voice and AI Voice + Helpdesk have three plans: Free, Starter and Pro. The Free plan needs no payment.
• Helpdesk has one plan, Helpdesk. It is charged per agent seat.
• Enterprise is a plan that you arrange directly with AurionAI. You cannot buy it in the dashboard. The Plans section of the Billing page shows an Enterprise card with a Contact Sales link.

You choose your first plan when you set up your organization. Later, an administrator can move to another plan on the Billing page. After your organization has been on a paid plan, it cannot go back to a Free plan.

On the Billing page, the plan name also includes the product. For example, the name of the Pro plan of the AI Voice profile includes both the product and Pro. These plan names are shown in English.

What each plan includes

Each plan includes a fixed amount of use. Depending on the plan, this can be Voice Minutes, AI Resolutions, KB Articles and Storage. The amounts are different for each plan. The Billing page shows the amounts for your plan and how much you have used.

Features that need a higher plan

For features, the plans are grouped into three levels:

These features need a higher level:

• Knowledge base analytics needs the Professional level or Enterprise. Administrators find it on the Analytics tab of the Knowledge Base page.
• LLM Configuration, Twilio and KB Pipeline in Configuration need Enterprise. On other plans, these pages do not appear.

If you type the address of one of these pages, you go to the first configuration page that you can use.

Knowledge base collection levels

In the knowledge base, you can put collections inside other collections. The plan limits how many levels you can use:

• On the Base level, you can use 2 levels: top-level collections and one level of collections inside them.
• On the Professional level and on Enterprise, you can use 5 levels.

If you try to add a collection deeper than your limit, AurionAI does not save it. The knowledge base is part of the Helpdesk and AI Voice + Helpdesk profiles.

Prerequisites

• You are signed in to your organization.
• To open the Billing page, you need an administrator role. If you do not have one, ask your administrator which plan your organization uses.

See your plan

1. In the top bar, select your name or picture to open the user menu.
2. Select Billing.
3. Read the Current Subscription section. It shows your current plan.
4. To compare the plans, read the Plans section.

Result

You know your current plan. The Billing page can also show your usage against the plan and your invoices in Invoices.

If something goes wrong

• Billing is not in the user menu. Only administrators see it. Ask your administrator.
• A feature asks for a higher plan. Ask your administrator to change the plan, or to contact AurionAI about Enterprise.
• A page from this article does not appear. Your product profile can also hide it. Read Product profiles.

Related articles

• Product profiles
• Roles and what they can do
• What is AurionAI