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AurionAI

Voice notifications

2 min readBy Emmanuel Yazbeck

AurionAI can call a requester back by phone when the status of their ticket changes. On the Notifications page you see which phone numbers accept these voice notification calls.

Availability: AI Voice and AI Voice + Helpdesk profiles. Administrators only.

This page is not the place for email and in-app notifications. Read Notification preferences and Notification templates.

Prerequisites

  • You have the Owner or Admin role.
  • Your organization uses the AI Voice or the AI Voice + Helpdesk profile. In the Helpdesk profile, the page is not available.
  • Voice notification calls are a service feature that AurionAI turns on. Contact AurionAI support to know whether it is on for your organization. Read Get help.

See who accepts voice notifications

  1. In the sidebar, select Configuration.
  2. Open the System category.
  3. Select Notifications.
  4. Optional: in the search field, type a phone number or an email address.

The Notifications page with the list of phone numbers and their status.

The Notification Preferences card lists the phone numbers, with the email address of the requester when it is known. The badge on each row shows the status:

  • Enabled: AurionAI may call this number about ticket updates.
  • Disabled: the person does not want these calls. AurionAI does not call this number.

The list shows the numbers that match your search, 20 at a time, the most recently changed first. To see more, select Next or Previous.

How a number gets on the list

A number is added when a mobile app user saves their notification settings. A new number accepts voice notifications by default. A number that is not on the list is treated as accepting voice notifications.

This page only shows the status. You cannot change the status of a number on this page.

Result

You see the status of each number. A number marked Disabled receives no voice notification call.

If something goes wrong

  • No notification preferences found. No number matches your search, or no number has a saved status yet.
  • Failed to load notification preferences. Please try again. Reload the page.
  • Requesters do not receive notification calls. The feature is not turned on for your organization, or the number is marked Disabled. Contact AurionAI support.
  • The page is not in the menu. Your organization uses the Helpdesk profile, or you are not an administrator.

Still stuck? Submit a request or .