Inbox
Find, answer and close customer and employee conversations.
19 articles.
Articles
- Answer live chats
- Use AI help in a conversation
- Insert a knowledge base article
- Search and filter conversations
- Work on many conversations at once
- Use saved replies and the reply template
- Read the SLA timers
- Log time on a conversation
- Reply by email
- Write internal notes and mention colleagues
- Share a conversation with a link
- Snooze, resolve, archive or delete a conversation
- Escalate, merge and link conversations
- Find your work in the inbox
- Claim or assign a conversation
- Save your own views
- Book a meeting from a conversation
- Reply on WhatsApp
- Start a new conversation