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AurionAI

Regulatory documents for numbers

5 min readBy Emmanuel Yazbeck

In some countries, the law requires a business verification before you can get a phone number. On the Phone number verification page you enter your business details, upload documents and submit them for review.

Availability: AI Voice and AI Voice + Helpdesk profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role. Other users see Access Denied.
  • Your organization uses the AI Voice or the AI Voice + Helpdesk profile.
  • The documents of your business as PDF, JPEG, PNG or WebP files of up to 5 MB each.

Which countries need a verification

  • United States and Canada: no verification.
  • United Kingdom and the 27 countries of the European Union: it depends on the country and on the number type. AurionAI reads the rules of the phone provider for you.

You see the answer when you buy a number. Each number type card in the Select a Phone Number dialog shows No verification, Verification required or Verified. Read Get and manage phone numbers.

A verification is valid for one country and one number type.

Open the verification page

  1. Open the Telephony page and start to buy a number. Read Get and manage phone numbers.
  2. Select the country and the number type.
  3. When the card shows Verification required, select Start verification.

The Phone number verification page opens with the country and the number type already selected. The page has no number type field. Always open it from the dialog so that the number type is correct.

The Phone number verification page with the business details.

Enter your business details

Fields marked with an asterisk (*) are required.

  1. Under Business details, check the Country.
  2. Enter the Business name.
  3. Optional: enter the Registration number and the Business website.
  4. Enter the Authorized representative name and the Authorized representative email. The Authorized representative phone is optional.
  5. Under Operating address, enter the Street address, the City and the Postal code. Address line 2 and Region are optional.
  6. Select Save draft.

If you change the country, the form starts again empty, with the default number type of that country.

Upload the documents

You can upload documents only after you save a draft.

  1. Go to Documents.
  2. In each box that applies to your business, choose a file:
    • Business registration
    • Proof of address
    • Authorized representative ID
    • Letter of authorization
  3. If the page shows Country-specific documents, upload a file in each of these boxes too. When a box accepts several kinds of document, first select the kind in its list.

Each uploaded file appears under its box with its size and a Scan state. AurionAI scans every file for malware. You can submit when every file shows Clean or Scan skipped.

To remove a file, select Remove next to it.

Submit for review

  1. Check that every country-specific box has a file.
  2. Select Submit for review.

The message Phone verification submitted for review. appears. The form is locked while the review runs.

Follow the status

The Status badge at the top of the page shows where your verification is:

  • Draft: you can still edit it.
  • Submitted or In review: the AurionAI compliance team checks your details. Reviews usually take up to 48 hours.
  • Submitting to carrier or Awaiting carrier: the phone provider reviews your details.
  • Approved or Provisionally approved: you can buy numbers for this country and number type.
  • Action required or Rejected: the page shows the reason. Correct the details or replace a document, then submit again.

If the review by the AurionAI team takes more than 48 hours, you can select Send a reminder. You can send one reminder every 24 hours.

Result

When the status is Approved, the page shows Verified and the form is read-only. In the Select a Phone Number dialog, the number type card now shows Verified. You can search and buy numbers for this country and number type.

If something goes wrong

  • Save draft is inactive. Fill in every field marked with an asterisk.
  • Save a draft before uploading documents. Select Save draft first.
  • Upload at least one document before submitting for review. Upload at least one document. Also check that every country-specific box has a file and that no scan is still running.
  • File exceeds the 5 MB limit. Upload a smaller file.
  • File rejected: potential security threat detected. The scan blocked the file. Upload another copy of the document.
  • Failed to upload document., Failed to save phone verification profile. or Failed to submit phone verification profile. Try again. If the error continues, contact AurionAI support.
  • The Country-specific documents box shows Unable to load data AurionAI cannot read the rules of this country right now, and you cannot submit. Select Try Again. If the box shows Contact support instead, contact AurionAI support.
  • Regulatory profile rejected Read the reason, correct the details and submit again.
  • Verification rejected by the phone number registry The phone provider refused your details. Correct the details or replace the document, then submit again.
  • Carrier submission did not complete The submission to the phone provider stopped. The status does not change on its own. Contact AurionAI support. Read Get help.

Still stuck? Submit a request or .