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AurionAI

Seats, storage and add-ons

5 min readBy Emmanuel Yazbeck

Add-ons extend your plan. On the Billing page, you can buy more agent seats, more storage and phone numbers, and you can reduce them again.

Availability: all profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role.
  • Your organization has an active paid subscription. Without one, the Add-ons card shows Complete checkout first to purchase add-ons. and the Add buttons are inactive. Read Your plan and subscription.

How seats work

Every active user of the dashboard uses one seat. An invited user who has not signed in yet also uses a seat. A deactivated user does not.

  • Your plan includes a number of seats. Extra seats that you buy are added to that number.
  • During a trial, a trial seat allowance applies when it is higher than the seats of the plan.
  • Enterprise has no seat limit.
  • On the Helpdesk plan, you pay per seat. The number of seats is part of the plan itself.

When all seats are in use, you cannot invite another user. Read Invite and manage users.

Open the add-ons

  1. In the top bar, select your name or picture to open the user menu.
  2. Select Billing.
  3. Go to the Add-ons card.

The card lists your active add-ons first. Each one shows its quantity and its monthly cost. Below, Available Add-ons lists the add-ons that you can buy.

The Add-ons card on the Billing page.

Add or remove seats

  1. Select Add next to the seat add-on. If you already have extra seats, select Manage on that row.
  2. In the Manage Agent Seats dialog, use the minus and plus buttons to set the number of seats.
  3. Select Review Changes.
  4. Check the summary and the cost.
  5. Select Confirm & Pay to add seats, or Confirm to remove seats.

When the change takes effect:

  • Added seats are available at once. AurionAI charges a prorated amount for the rest of the current billing period.
  • Removed extra seats are removed at the end of the billing period. The row shows the date of the change.
  • On the Helpdesk plan, a reduction takes effect at once. The unused paid time is credited to your account balance. You cannot reduce below the number of seats in use.

Add or remove storage

Storage is sold in bundles of 10 GB.

  1. Select Add next to the storage add-on, or Manage on your storage row.
  2. In the Manage Storage dialog, set the number of bundles.
  3. Select Review Changes.
  4. Select Confirm & Pay to add storage, or Confirm to reduce it.

Added storage is available at once, with a prorated charge for the rest of the period. A reduction takes effect at the end of the billing period. If you use more storage than the new amount, the dialog warns that new uploads may stop.

Add a phone number

Your AI voice agent answers calls on the phone numbers of your organization. Each number is a paid add-on.

  1. Select Add next to the phone number add-on.
  2. In the Select a Phone Number dialog, select a Country and a number type.
  3. Optional: enter a City (optional) or a Region (optional).
  4. Select Search Available Numbers.
  5. On the number that you want, select Provision & Subscribe.

Some countries require a business verification before you can search numbers. The dialog then shows Verification required and a Start verification button. For more about phone numbers, read Get and manage phone numbers.

To remove a number, select Manage on the phone number row, then Remove on the number, then Confirm. The removal is scheduled for the end of the billing period. If you remove the last number, the whole phone number add-on ends at the end of the billing period.

Undo a scheduled reduction

A scheduled removal or reduction shows a yellow notice on the add-on row with its date. To keep the add-on, select Keep add-on in that notice.

Result

The Add-ons card shows the new quantity, or a notice with the date of the scheduled change. The Your Plan card lists your Active Add-ons.

If something goes wrong

  • The Add button is inactive. Your organization has no active paid subscription. Buy a paid plan first.
  • The add-on row shows This add-on cannot be purchased on your billing cycle right now.. This add-on cannot be bought on your billing cycle at the moment. Contact AurionAI support.
  • The seat dialog warns that some users may be locked out. You have more active users than the new number of seats. Deactivate users first, or keep more seats.
  • An add-on row says that it is suspended because a payment failed. Select Open Customer Portal and pay the open invoice. Read Invoices and payment method.
  • The phone number dialog shows an error. Follow the message. For example, try another city or country when no number is available.

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