Change the language

The dashboard is available in 11 languages: English, French, Dutch, German, Spanish, Italian, Polish, Swedish, Danish, Finnish and Portuguese. Each user chooses their own language.

Prerequisites

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Change the language in the top bar

1. In the top bar, open the language list. It shows the name of the current language. On a small screen, it shows a globe icon.
2. Select your language. Each language is shown with its own name, for example "Français" for French.

You can also change the language in your profile:

1. In the top bar, select your name or picture, then select Profile & Settings.
2. Open the Preferences tab.
3. Select a language under Language.

Result

The dashboard shows the new language at once. The choice is saved with your account, so it also applies when you sign in on another device.

What the language does not change

• The language of the voice agent. The voice agent speaks the languages that administrators choose on the Voice page in Configuration: a default language, and the other languages it may switch to during a call. That page is available with the AI Voice and AI Voice + Helpdesk profiles.
• The content that people write. Messages, tickets and knowledge base articles stay in the language they were written in.
• The Help Center. Readers choose the Help Center language there.

If something goes wrong

• An error message appears after you change the language. The new language is shown, but it was not saved with your account. Try again later. Until then, the language may change back on another device.
• The sign-in page shows another language. The sign-in and sign-up pages have their own language list. Select your language there.

Related articles

• Your profile and preferences
• Find your way around the dashboard