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AurionAI

Create your AurionAI account

3 min readBy Emmanuel Yazbeck

Create an AurionAI account to start a new organization. The person who creates the account becomes its first administrator, with the Admin role. If a colleague already uses AurionAI and you only need access, do not create an account. Ask your administrator to invite you.

Prerequisites

  • A work email address. Or a Google or Microsoft work account, if those buttons appear on the sign-up page.
  • Access to the mailbox of that email address, to receive a verification code.
  • An idea of which product you need. Read Product profiles. You cannot change the product later in the dashboard.

Create the account

  1. Open the sign-up page at apps.aurionai.net/signup.
  2. Under What do you need?, select one product: Helpdesk, AI Voice Agent or AI Voice + Helpdesk.
  3. Near the bottom of the form, above Create account, select the check box to accept the Terms of Service and the Privacy Policy. Do this before you choose a sign-up method, even if you use Google or Microsoft. The links in the sentence open the documents.
  4. Choose how to sign up:
    • To use a Google or Microsoft account, select Sign up with Google or Sign up with Microsoft. Then sign in with that account. You do not need to verify your email address.
    • To use your email address, fill in First name, Last name, Contact email, Password and Confirm password. The list under the password shows the rules your password must meet. Then select Create account.

The sign-up page with the product choice and the sign-up form

Verify your email address

If you signed up with your email address, the Verify your email page opens. AurionAI sends a 6-digit code to your email address.

  1. Open the email from AurionAI and find the code.
  2. Type the 6 digits in the boxes under Enter verification code.
  3. Select Verify email.

Result

AurionAI creates your organization and opens the onboarding wizard on its first step, Organization & Plan. Read Set up your organization.

If something goes wrong

  • The check box message appears. You must accept the Terms of Service and the Privacy Policy before you can sign up. Select the check box and try again.
  • The email address is already used. The page shows that an account with this email already exists. Sign in instead. Read Sign in.
  • You did not receive the code. Look in your spam or junk folder. Then select Didn’t receive the code? Resend. You must wait a short time before you can request a new code.
  • The code does not work. The code can be wrong or expired, or you made too many attempts. Request a new code and type it again.
  • Your session expired. Sign in with your email address and password. The verification page opens again.
  • The Google or Microsoft button is missing. The page shows only the sign-up methods that are available. Sign up with your email address instead.

Still stuck? Submit a request or .