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Your profile and preferences

Your profile holds your personal settings: your name and picture, your sign-in methods, your security, your notifications and your preferences. Every user can change their own profile.

Prerequisites

You are signed in. Read Sign in.

Open your profile

  1. In the top bar, select your name or picture to open the user menu.
  2. Select Profile & Settings.
  3. Select a tab. The tabs are described below.

The Profile & Settings page with its tabs

The tabs

  • Profile: change your Full Name and your picture with Upload picture. When you already have a picture, the button is Change picture. Write your Email Signature. It is added to your replies.
  • Connected Accounts: connect or disconnect your Google or Microsoft account, and see whether your account has a password.
  • Calendars and Video Conferencing: connect your calendars and your video meeting accounts. These tabs appear only for users who can book meetings: administrators and agents.
  • Security: change your password, add a passkey under Passkeys, set up Two-Factor Authentication, and see your Active Sessions.
  • Notifications: choose which events send you an email or appear in the notification bell.
  • Preferences: choose your Language and your Timezone.
  • Account Access: see the Organizations that you can access, and move to another one with Switch.

Set up two-factor authentication

  1. Open the Security tab.
  2. Under Two-Factor Authentication, select Set Up.
  3. Scan the QR code with your authenticator app.
  4. Type the 6-digit code from the app and select Verify.
  5. Save the Backup Codes in a safe place. Each code works only once.

Add a passkey

  1. Open the Security tab.
  2. Under Passkeys, select Add Passkey.
  3. Follow the steps of your device or browser.

After this, you can sign in with Sign in with Passkey.

Result

Your profile shows your new settings. Your language and time zone are saved with your account, so they also apply when you sign in on another device.

If something goes wrong

  • The change-password form is missing. It appears only when your account has a password. Without a password, you sign in with Google, Microsoft, a passkey or a sign-in link.
  • You cannot disconnect an account. You cannot disconnect the account that you are signed in with. Sign in with another method first. An account managed by your organization's single sign-on can only be changed by your administrator.
  • Calendars is missing. Your role cannot book meetings. Ask your administrator.
  • You see a session that you do not know. Select Revoke All Others, then change your password.

Still stuck? Submit a request or .