Activity log

The activity log is the history of events inside conversations, for example status changes, field changes, notes, merges and meetings. Agents see these events in each conversation. On the Activity Log page you choose how long AurionAI keeps them, see how much history you have and export it.

Availability: Helpdesk and AI Voice + Helpdesk profiles. Administrators only.

Prerequisites

• You have the Owner or Admin role. Other users see Access Denied.
• Your organization uses the Helpdesk or the AI Voice + Helpdesk profile.
• To export, you also need permission to read conversations.

Activity log and audit log

AurionAI keeps two different logs:

• The activity log records what happens in conversations. You cannot browse it on this page. Agents see it in the conversation.
• The audit log records changes to settings, users and security. Read Audit log.

Set the retention period

1. In the sidebar, select Configuration.
2. Open the System category.
3. Select Activity Log.
4. In the Retention Period card, choose one:
   • To keep all entries, turn on Unlimited (never auto-delete).
   • To delete old entries, leave the switch off. Under Retention Days, select a preset (90 days, 180 days, 365 days or 2 years) or type a number from 30 to 3650.
5. Select Save.

Without a saved choice, AurionAI keeps entries for 180 days.

A blue note under the setting lists the activity types that the cleanup always keeps, whatever the retention period.

See the storage usage and export

The Storage Usage card shows Total entries, Last 30 days, Last 90 days, Oldest entry and a count By activity type.

To keep a copy before the cleanup deletes old entries:

1. In the Storage Usage card, select Export CSV.

AurionAI downloads a CSV file with the activity entries of your organization, up to 100,000 entries. Each export is written to the audit log.

Result

• AurionAI shows Retention policy saved..
• A cleanup job runs once a day. It deletes entries older than the retention period, except the kept types in the blue note. With Unlimited (never auto-delete) on, it deletes nothing.
• Changes to the retention period are written to the audit log.

If something goes wrong

• Failed to save retention policy. The number of days must be from 30 to 3650. Check it and try again.
• Failed to load activity log settings. Reload the page.
• The export fails with Something went wrong. Please try again. If the problem persists, contact support. Try again. To export, you also need permission to read conversations. Ask an owner to check your role. Read Roles and what they can do.

Related articles

• Audit log
• Data export and deletion (privacy)