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AurionAI

Feature flags

2 min readBy Emmanuel Yazbeck

Feature flags switch some AurionAI features on or off for your whole organization. Each flag has a default from your plan. On the Feature Flags page you can force a flag on or off.

Availability: all profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role. Other users see Access Denied.

The flags on the page

The page shows Current plan: and two flags. For each flag you see its current state (Enabled or Disabled), the plan default and your override. Today the default is on for every flag on every plan.

Flag What it changes today
Knowledge Base Search For the voice agent. When it is off, the voice agent's instructions leave out the knowledge base search. The agent offers a ticket or a human instead.
AI Resolution Lifecycle For auto-resolution and the voice agent. Disable the new resolution lifecycle for this tenant only for an emergency rollback. When it is off, auto-resolution does not propose or send AI resolutions, and the voice agent cannot mark a ticket resolved. The voice agent offers a callback or a human instead.

Force a flag on or off

  1. In the sidebar, select Configuration.
  2. Open the System category.
  3. Select Feature Flags.
  4. For the flag, open the override list and choose one:
    • Use plan default
    • Force enabled
    • Force disabled
  5. Select Save. The button is active only when you changed something.

Feature Flags page with the two flags and their overrides.

Go back to the plan defaults

  1. Select Reset to plan defaults.
  2. Read the window Reset all feature flags to plan defaults?. The reset removes every override on the page, also an emergency override of AI Resolution Lifecycle.
  3. Select Yes, reset all.

Result

  • AurionAI shows Feature flags updated.
  • The line Effective flags: at the bottom of the page shows the result for each flag.
  • Knowledge Base Search applies to calls that start after you save.
  • AI Resolution Lifecycle applies to the next auto-resolution evaluation. The voice agent checks it each time it tries to resolve a ticket, so it applies straight away, also during a call.
  • Every change is written to the audit log.

If something goes wrong

  • Failed to update feature flags Your changes stay on the page. Select Save again.
  • Failed to load feature flags. Please try again. Reload the page.
  • You changed a flag, but nothing changes. Check when the flag applies in Result.

Still stuck? Submit a request or .