Skip to content
AurionAI

Health check

3 min readBy Emmanuel Yazbeck

The Health Check page tests the main connections of your organization in one place: the ITSM provider, the AI language model and telephony. Use it after a configuration change or when calls or tickets do not work.

Availability: all profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role. Other users see Access Denied.

Run a health check

  1. In the sidebar, select Configuration.
  2. Open the System category.
  3. Select Health Check. AurionAI runs the check when the page opens.
  4. To run it again, select Refresh.

System Health page with the overall status and one card per check.

Read the results

The page shows an overall status, the time of Last checked and one card per check.

Card What AurionAI tests
IT service management It connects to your ITSM provider with the saved credentials.
AI language model It sends a test to the enabled AI language model with the highest priority. The card shows Provider and Model.
Telephony It looks for an active primary phone number or an active inbound SIP trunk.

Each card has one status:

  • Healthy: the test passed.
  • Degraded: the test ran and failed, for example because of wrong credentials or no answer from the service. Read the message on the card.
  • Down: the check stopped with an unexpected error. The card shows the error message.
  • Not configured: nothing is set up for this check.

The overall status is Down when one card is down, else Degraded when one card is degraded. It is Not configured when every card is not configured, and Healthy in all other cases. Every card that is not healthy is also listed under Alerts.

The check does not test the email, WhatsApp or widget channels, or a Helpdesk provider such as Freshdesk or Zendesk. If your organization does not use an ITSM provider or phone numbers, these cards show Not configured. That is expected.

Result

The results show the state at the time of the check. If you open the page again within 30 seconds, it shows the same results. Select Refresh for a new check.

If something goes wrong

  • IT service management is Degraded or Down. Read the message on the card. Check the credentials of your ITSM provider. Read Connect your ITSM and CS tools.
  • AI language model is Degraded or Down. Contact AurionAI support with the message on the card. Read Get help.
  • Telephony is Not configured, but your organization takes phone calls. Check that a phone number is primary and active. Read Get and manage phone numbers.
  • Failed to load health check data. Reload the page.

Still stuck? Submit a request or .