Admin guide
Set up and run Aurion for your organization as a tenant administrator.
86 articles in 14 sections.
Manage your organization profile, plan, billing, users, privacy and legal documents.
See all 8 articles →Control who can sign in, what each role can do and how end users and callers are identified.
See all 5 articles →Set up what your AI agent says, how it sounds and when it hands over to a person.
See all 7 articles →Get phone numbers for your AI agent, register them where required and connect your own SIP trunk.
See all 3 articles →Connect the email, WhatsApp, web widget and mobile app channels that your customers use to reach you.
See all 6 articles →Connect your ITSM and customer service tools, and use API keys and webhooks.
See all 11 articles →Write and organize knowledge base articles and publish them in your Help Center.
See all 7 articles →Organize your agents in teams, skills and shifts.
See all 5 articles →Add custom fields, build forms and set the rules that control them.
See all 3 articles →Automate work with workflows and use AI to classify, route and resolve conversations.
See all 8 articles →Set business hours, SLA policies, time tracking and customer satisfaction surveys.
See all 4 articles →Choose who gets notified, edit the messages and check what was delivered.
See all 3 articles →Protect files and outbound calls, review logs and manage system settings.
See all 7 articles →Measure the performance of your AI agent, your channels and your team.
See all 9 articles →