AurionAI pricing
This article gives the prices of the AurionAI plans and add-ons. All prices are in euros and exclude VAT. The AurionAI pricing page always shows the current prices.
Monthly and annual billing
You can pay each month or each year. Annual billing costs 20% less than monthly billing. With annual billing, you pay for 12 months in advance. The tables below show the annual price as a price for each month.
AI Voice
AI Voice is the AI voice agent for your support line. It speaks 10 languages and detects the language automatically.
| Plan | Monthly billing | Annual billing | Voice minutes | KB articles |
|---|---|---|---|---|
| Free | €0 | €0 | 25 (one time) | 10 |
| Starter | €199 per month | €159 per month | 450 per month | 50 |
| Pro | €499 per month | €399 per month | 1,330 per month | 100 |
- The Free plan is free forever. You do not need a payment card. The 25 voice minutes are a one-time allowance. They do not renew each month.
- Starter includes call recordings, 5 GB of recording storage and email support.
- Pro includes 25 GB of recording storage and priority support.
Helpdesk
The Helpdesk plan is charged for each agent seat.
| Billing | Price |
|---|---|
| Monthly billing | €39 per seat per month |
| Annual billing | €31 per seat per month |
The plan includes the AI chat widget, live chat with your agents, the unified inbox, the email channel, the help center, AI Copilot and 50 KB articles. AI resolutions are unlimited, within fair use.
AI Voice + Helpdesk
These plans combine the AI voice agent and the full helpdesk.
| Plan | Monthly billing | Annual billing | Voice minutes | Seats included | KB articles |
|---|---|---|---|---|---|
| Starter | €238 per month | €190 per month | 450 per month | 1 | 50 |
| Pro | €538 per month | €430 per month | 1,330 per month | 1 | 100 |
Each extra seat costs €39 per month with monthly billing, or €31 per month with annual billing.
Free trial
The AI Voice Free plan is free forever. Every other plan that you can buy in the dashboard starts with a 15-day free trial.
Enterprise
Enterprise has a custom price. It starts at €2,500 per month: a minimum of 10,000 voice minutes per month at €0.25 per minute. It includes unlimited seats, unlimited KB articles, unlimited recording storage, a custom SLA, single sign-on (Google, Microsoft, Okta) and 24/7 priority support. You cannot buy Enterprise in the dashboard. Contact the AurionAI sales team.
Add-ons and extra use
Add-ons are available on all paid plans.
| Item | Price |
|---|---|
| Extra voice minutes on Starter | €0.35 per minute |
| Extra voice minutes on Pro | €0.30 per minute |
| Phone number | €10 per month |
| Extra storage | €5 per 10 GB per month |
| Extra KB articles | €3 per article |
- Extra voice minutes are sold in packs of 100 minutes.
- Extra KB articles are added in bundles of 10 articles (€30).
- AurionAI warns you at 80% and 95% of your allowance. A call is never cut off during a conversation.
Included in every plan
- All ITSM and customer service integrations, at no extra cost.
- The AurionAI Support mobile app (iOS and Android).
VAT
Prices exclude VAT. VAT is calculated at checkout based on your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT; they account for it themselves under the reverse charge.
Change or cancel
An administrator can change the plan or cancel the subscription at any time on the Billing page. With annual billing, unused months are not refunded. Read Your plan and subscription.
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