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AurionAI

Usage, prepaid credits and alerts

5 min readBy Emmanuel Yazbeck

The Billing page shows how much of your plan you have used in the current period. You can buy prepaid credits for use above your plan, and AurionAI can buy them for you automatically. Billing alerts warn you before you reach a limit.

Availability: all profiles. Administrators only.

For prices, see the AurionAI pricing page.

Prerequisites

  • You have the Owner or Admin role.
  • To buy credits or use auto top-up, your organization needs an active paid plan.

Read your usage

  1. In the top bar, select your name or picture to open the user menu.
  2. Select Billing.
  3. Go to the Usage vs Plan card. The line above it shows the Window: the dates that the usage covers.

For each resource of your plan, the card shows the amount used and the amount included. Depending on your plan, the resources are Voice Minutes, AI Resolutions, KB Articles and Storage.

A note next to each bar shows the state:

  • (approaching limit): you used 70% or more.
  • (at limit): you used 90% or more.
  • (over limit): you used 100% or more.

On a free plan, the voice minutes can be a lifetime allowance. The card then shows Voice Minutes (lifetime). This allowance does not reset each month.

The Usage vs Plan card.

What happens above your plan

When you use more than your plan includes, AurionAI uses your prepaid credits. On the current paid plans, use above the plan is paid only with prepaid credits. There is no separate charge per extra minute or per extra article.

When your voice minutes and your voice credits are used up, and auto top-up is off or cannot buy more, AurionAI refuses new calls. If your plan sells voice credits, calls work again after you buy credits or after auto top-up buys them. If your plan does not sell voice credits, calls stop when the included minutes are used up, and buying credits does not restart them. Free plans also stop at their allowance.

If no payment method is saved, the Current Subscription card shows a warning. Without a payment method, services are limited to your plan allowances.

Buy prepaid credits

Depending on your plan, prepaid credits exist for voice minutes, knowledge base articles and outbound calling. Each type has its own card, for example Voice Minute Credits. The card shows your balance, the Included Allowance of your plan and when your credits expire.

  1. On the credits card, select Buy Credits.
  2. In the Purchase Credits dialog, set the Number of bundles.
  3. Check the Total price.
  4. Select Buy Now.
  5. Pay in Stripe Checkout.

When you return, the page shows Credits added — your balance has been updated.. Credits expire a fixed number of days after purchase. The dialog shows this number.

Set up auto top-up

Auto top-up buys credits for you when your balance runs low.

  1. On the auto top-up card, for example Voice Auto Top-Up, turn on Enable auto top-up.
  2. In Top-up amount (EUR), enter the amount of each purchase. It must be at least 1 EUR.
  3. In Trigger threshold, enter a percentage from 1 to 100. A top-up starts when your balance falls below this percentage of your plan's credit bundle.
  4. In Monthly spending cap (EUR), enter the most that auto top-up may spend in one billing period. This field is required. It must be at least the top-up amount.
  5. Select Save Settings.

The card then shows your spend in the current period against the cap. When you cancel your subscription, auto top-up is turned off.

To see every purchase, top-up and use of credits, read the Credit Transaction History card.

Billing alerts

AurionAI shows billing alerts at the top of the dashboard and on the Billing page. Examples:

  • Approaching your included allowance and Included allowance used.
  • Credit balance running low and Credits exhausted.
  • Auto top-up failed and Auto top-up cap reached.
  • Payment failed.

Owners and administrators can dismiss an alert at the top of the dashboard.

Result

You know how much of your plan you used. Your credits and your auto top-up settings are saved. The page shows Auto top-up settings saved. after you save auto top-up.

If something goes wrong

  • Failed to create checkout session. AurionAI could not open Stripe Checkout. Try again later.
  • Auto top-up does not save. Check the fields. The top-up amount must be at least 1 EUR, the threshold must be from 1 to 100, the monthly cap is required, and the cap must be at least the top-up amount.
  • Auto top-up says that a paid plan or an active subscription is needed. Buy a paid plan first. Read Your plan and subscription.
  • Auto top-up failed. The card payment failed. Update your card. Read Invoices and payment method.
  • Auto top-up cap reached. Auto top-up reached your monthly cap. Raise the cap, or buy credits by hand.

Still stuck? Submit a request or .