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AurionAI

Invoices and payment method

3 min readBy Emmanuel Yazbeck

The Billing page lists your invoices. AurionAI uses Stripe for payments, so you update your card and your billing details in the Stripe customer portal.

Availability: all profiles. Administrators only.

Prerequisites

  • You have the Owner or Admin role.
  • Your organization has completed a Stripe Checkout at least once. Before that, there are no invoices and no Stripe customer portal.

View and download invoices

  1. In the top bar, select your name or picture to open the user menu.
  2. Select Billing.
  3. Go to the Invoices card.

Each row shows the Date, the Invoice number, the Status, the Amount and the Period. In Actions:

  • Select View to open the invoice page in Stripe in a new tab.
  • Select Download to get the document. For a paid invoice, this opens the payment receipt in a new tab. For other invoices, it opens the invoice PDF.

The Invoices card on the Billing page.

Update your payment card

  1. On the Current Subscription card, select Manage in Stripe.
  2. The Stripe customer portal opens in a new tab.
  3. In the portal, add a new card or replace the current one.
  4. Close the tab and refresh the Billing page.

The Payment method line of the Current Subscription card shows the saved card. In the portal, you can also pay an open invoice.

VAT

Some amounts on the page say whether they include VAT, for example the next billing amount: incl. VAT or excl. VAT. When prices exclude VAT, Stripe calculates the VAT at checkout from your billing country. EU businesses outside Belgium that enter a valid VAT number at checkout are not charged VAT. They account for it themselves under the reverse charge.

Result

You have your invoices, and your card is up to date. The next charges use the saved card.

If something goes wrong

  • Manage in Stripe is inactive. The page shows Complete checkout first to manage your subscription in Stripe. Buy a paid plan first. Read Your plan and subscription.
  • The message Failed to open customer portal appears. Try again. Your browser may also block the new tab. Allow pop-ups for the dashboard.
  • The message Could not open the receipt. Please try again. appears. Try again, or select View and download the receipt from the Stripe page.
  • The card shows No invoices yet.. Your organization has no invoices yet.
  • A payment failed. The dashboard shows the alert Payment failed. Update your card in the Stripe customer portal and pay the open invoice. If the payment is not made before the grace period ends, AurionAI suspends access. Read Your plan and subscription.

Still stuck? Submit a request or .