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AurionAI

Your plan and subscription

5 min readBy Emmanuel Yazbeck

The Billing page shows your current plan and lets you change it. You can also switch between monthly and annual billing, or cancel the subscription.

Availability: all profiles. Administrators only.

For what each plan includes and which features need a higher plan, read Plans and limits. For prices, see the AurionAI pricing page.

Prerequisites

  • You have the Owner or Admin role. Other roles do not see Billing in the user menu.
  • To buy a paid plan, you need a payment card. AurionAI processes payments with Stripe.

See your current plan

  1. In the top bar, select your name or picture to open the user menu.
  2. Select Billing.
  3. Read the Current Subscription card.

The card shows:

  • Plan and Status.
  • Billing cycle: Monthly or Annual.
  • Billing period: the start and the end of the current period.
  • Next billing amount. During a trial, this line is First charge and shows the date of the first charge.
  • Payment method, when a card is saved.

The Billing page with the Current Subscription card.

Change your plan

The Plans section shows the plans that you can choose. The list depends on your product profile. For example, the AI Voice + Helpdesk profile shows the Voice + Helpdesk plans and Enterprise.

  1. Above the plan cards, select Monthly or Annual. The cards then show the prices for that billing cycle.
  2. On the plan that you want, select the button:
    • Upgrade for a higher plan.
    • Downgrade for a lower plan.
    • Subscribe when your previous subscription has ended.
  3. Read the confirmation dialog. For an upgrade, it shows What's changing and Payment today. For a downgrade, it shows the Usage Impact on your current use.
  4. Select Confirm Upgrade, Confirm Downgrade or Subscribe.
  5. If AurionAI opens Stripe Checkout, enter your payment details there. This happens when your organization has no active paid subscription yet.

The plan cards with the monthly and annual switch.

When the change takes effect:

  • An upgrade takes effect immediately. AurionAI charges your saved card for the prorated difference.
  • A downgrade takes effect at the end of the current billing period. You keep your current features until then. The Current Subscription card shows a banner with the date. To keep your current plan, select Cancel Downgrade in that banner.

After your organization has been on a paid plan, the free plans are no longer offered. You can move only to another paid plan.

Enterprise is not bought on this page. On the Enterprise card, select Contact Sales to send an email to the AurionAI sales team.

Switch between monthly and annual billing

  1. Above the plan cards, select the other billing cycle: Annual or Monthly.
  2. On your current plan, select Switch.
  3. Read the dialog and confirm:
    • From monthly to annual: the dialog shows the credit for the unused days and the Amount due today. Select Continue to Payment, then pay in Stripe Checkout. The annual plan starts the same day.
    • From annual to monthly: the switch is scheduled for the end of your annual period. No charge or refund applies. Select Schedule Switch to Monthly.

A scheduled switch shows a banner on the Current Subscription card. To undo it, select Cancel Switch.

Cancel your subscription

  1. On the Current Subscription card, select Cancel subscription.
  2. Read the dialog. It explains what happens:
    • The subscription stays active until the end of the current period.
    • On that date, every phone number of your organization is released.
    • Auto top-up of prepaid credits is turned off at once.
    • A scheduled plan change or billing cycle switch is cancelled.
  3. Select Cancel subscription, or select Keep subscription to stop.

Until the end date, the card shows a banner. To continue the subscription, select Reactivate in that banner. After the end date, you need a new paid plan to continue.

Result

The Current Subscription card shows the new plan, or a banner with the date of the scheduled change. After a Stripe Checkout, the page can show Finalizing subscription... for a short time.

If something goes wrong

  • The plan buttons show Resolve outstanding payment. A payment failed. Select Manage in Stripe, then update your card or pay the open invoice. After that, you can change the plan. Read Invoices and payment method.
  • A plan shows Not available for purchase right now. This plan cannot be bought on the selected billing cycle. Select the other billing cycle, or contact AurionAI support.
  • The page shows Checkout was cancelled.. You left Stripe Checkout before you paid. Nothing changed. Start again.
  • The page shows Checkout completed, but subscription activation is still processing. Please refresh in a moment.. Stripe received the payment, but the activation is not finished. Refresh the page after a moment.
  • Your account is suspended. When a payment cannot be collected and the grace period ends, AurionAI pauses access and shows the page Your account is suspended. An administrator selects Reactivate account and pays the open amount in Stripe. Other users see a message to contact an administrator. The page also says how long your data is kept.
  • You do not see a free plan. Organizations that have been on a paid plan cannot go back to a free plan.

Still stuck? Submit a request or .